About Drop Pin
A Multidisciplinary Team Started It All
Drop Pin was envisioned as an answer to common field service problems: insufficient onboarding, the disconnect between organization and customer, and outdated processes. Three complementary experiences worked together to lay the company’s foundation: rigging, project management, and technology. We have serviced over ten thousand locations since.
A similar approach is taken with our workforce. We select field technicians with varied qualifications and skills. Our current team has backgrounds in: military, electrical, OSHA, engineering, security, construction, and mechanics. Each is a resource for a customer’s specific objective.
Our work can be seen in: banks, convenience stores, airports, colleges, casinos, retail malls, military bases, gas stations and commercial campuses.
10,000+
Site Visits
120,000+
Miles Covered
17 Satellite
Offices
Installation Services
Our service portfolio expanded from financial institution installations – lobby, drive up, and through-the-wall ATMs – to a broader scope of services that now includes kiosks, lockers, vending machines, air pumps, signage and branding.
We have experience with the following manufacturers:
Some of our notable projects include: Capital One ATM Swaps and Compliance (East/West Coast Regions), USAA Bank Branding (Nationwide), Deloitte Corporate Signage (California), and Bank of Hawaii Software and Branding Upgrades (Hawaii). Though large scale, we are the same team that gets dispatched for one lightbulb change or one decal application.
Drop Pin Tech
Field and facilities services are documented on Drop Pin Tech, our in-house field service management technology that lets us quickly respond to and resolve field service calls, manage our workforce, view real time progress, and keep our clients updated. It unites customers, connected devices, dispatchers and field technicians into one service platform to deliver a seamless experience from request to completion.
It empowers our workforce with access to job schedules, product inventory and training literature, allowing them to deliver smart and productive onsite service.
But no technology based solution is worth employing if it does not enhance the client experience. Clients have a secure, online visual record of every location we’ve visited.
Project & Logistics Management
Field work and onsite service requires the coordination of all people, places and things. So the disciplines of project and logistics management are applied to every job, no matter the size. Our dedicated projects team ensures that equipment and people are where they need to be when they need to be there. They consider all possible aspects, phases and contingencies while collaborating with customers and staff, to make sure every job is successful.
To assist with project governance – timelines, deliverables, and KPIs – Drop Pin Tech highlights three specific features: automated tasks and notifications, reporting, and invoicing. We strive to get jobs done the right way, the first time.
Select Brands We've Worked With
